Frequently Asked Questions

1. How long does delivery take within South Africa?

which includes 1–2 days of handling time and 3–7 days of transit time.Delivery typically takes 4 to 9 business days

2. Do you offer free shipping?

Yes, we offer free standard shipping on all orders delivered within South Africa.

3. Which couriers do you use for delivery?

We work with trusted South African carriers such as The Courier Guy, Fastway Couriers, and Aramex South Africa.

4. What is your order cut-off time?

Orders placed before 4:00 PM (GMT+02:00) are processed on the same business day. Orders placed after this time are processed the next business day.

5. Can I track my order?

Yes. Once your order ships, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear.

6. What payment methods do you accept?

We accept Visa, Mastercard, Instant EFT, Bank Transfer, and Mobile Wallets (where available). All payments are securely processed.

7. What is your return policy?

We accept returns for both defective and non-defective products within 14 days of delivery, as long as the item is new, unused, and in its original packaging.

8. How do I request a return or exchange?

Contact us at sales@supremeleathersupply.co.za to request return authorization before sending back any items. Returns must be sent via mail using the free return label included in your package.

9. How long does it take to receive a refund?

After your returned item is inspected and approved, refunds are processed to your original payment method within 7 days.

10. What should I do if my package is marked as delivered but I haven’t received it?

Please check your delivery location, ask neighbours or household members, and contact the courier using your tracking number. If the package is officially declared lost, contact us for a replacement or refund.

Contact Us:

Store Name: Supreme Leather Supply

Business Register Name: HAMAD AND BROS ENTERPRISE (PTY) LTD

Business Registration Number: 2014/084313/07

Business Address: 5 Carnie Road, Rylands Estate, Athlone, Western Cape 7764, South Africa

Phone: +27 84 610 6486

Email: sales@supremeleathersupply.co.za

Business Hours: 9:00 am to 5:00 pm Between Monday to Friday

Timezone: (GMT+02:00) South Africa Standard Time (Johannesburg)