Shipping policy

At Supreme Leather Supply, we are committed to providing efficient and reliable delivery service for your order. Here is a detailed overview of our shipping process within South Africa.

Order Processing and Delivery Schedule

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please review the schedule below:

Order Cut-off Time

4:00 PM (GMT+02:00) South Africa Standard Time (Johannesburg)
Orders placed after the cut-off time will be processed on the next business day.

Standard Shipping Handling Time

Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time)

Total Delivery Time: 4–9 business days (Monday–Friday)

Order Confirmation

After placing your order, you will receive an email containing your order number and details.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and tracking link.
We will also notify you via email once your order has been successfully delivered.

Shipping Carrier

We partner with reliable South African carriers to ensure safe and timely delivery, including:

The Courier Guy

Fastway Couriers

Aramex South Africa

Your shipment will be handled by the most suitable carrier based on your delivery address.

Shipping Area

We ship within South Africa only.

Shipping Fee

Standard Shipping: Free Shipping on all orders within South Africa

Currency: South African Rand (ZAR R)

Lost Packages

If your package is marked as delivered but you have not received it, please follow these steps:

Verify the shipping address used during checkout.

Check common delivery areas around your home or business.

Ask neighbours or household members if they accepted the package.

Contact the assigned courier using your tracking number to initiate a claim.

If your package is officially declared lost by the courier, contact us immediately with your order number.
We will either reship your order or issue a refund, depending on your preference.

Tracking

After dispatch, your tracking number will be sent to your email.
You may also use our tracking page on the website to monitor your delivery status.
Please note that tracking updates may take up to 24 hours to appear.

Delays

We always aim to meet our estimated delivery times. However, delays may occur due to:

High shipping volumes

Severe weather

Courier network disruptions

Remote area delivery challenges

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Contact Us:

Store Name: Supreme Leather Supply

Business Register Name: HAMAD AND BROS ENTERPRISE (PTY) LTD

Business Registration Number: 2014/084313/07

Business Address: 5 Carnie Road, Rylands Estate, Athlone, Western Cape 7764, South Africa

Phone: +27 84 610 6486

Email: sales@supremeleathersupply.co.za

Business Hours: 9:00 am to 5:00 pm Between Monday to Friday

Timezone: (GMT+02:00) South Africa Standard Time (Johannesburg)