Shipping policy

At Supreme Leather Supply, we are committed to providing efficient and reliable delivery service for your order. Here is a detailed overview of our shipping process within South Africa.

Order Processing and Delivery Schedule

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please review the schedule below:

Order Cut-off Time

4:00 PM (GMT+02:00) South Africa Standard Time (Johannesburg)
Orders placed after the cut-off time will be processed on the next business day.

Standard Shipping Handling Time

Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time)

Total Delivery Time: 4–9 business days (Monday–Friday)

Order Confirmation

After placing your order, you will receive an email containing your order number and details.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and tracking link.
We will also notify you via email once your order has been successfully delivered.

Shipping Carrier

We partner with reliable South African carriers to ensure safe and timely delivery, including:

The Courier Guy

Fastway Couriers

Aramex South Africa

Your shipment will be handled by the most suitable carrier based on your delivery address.

Shipping Area

We ship within South Africa only.

Shipping Fee

Standard Shipping: Free Shipping on all orders within South Africa

Currency: South African Rand (ZAR R)

Lost Packages

If your package is marked as delivered but you have not received it, please follow these steps:

Verify the shipping address used during checkout.

Check common delivery areas around your home or business.

Ask neighbours or household members if they accepted the package.

Contact the assigned courier using your tracking number to initiate a claim.

If your package is officially declared lost by the courier, contact us immediately with your order number.
We will either reship your order or issue a refund, depending on your preference.

Tracking

After dispatch, your tracking number will be sent to your email.
You may also use our tracking page on the website to monitor your delivery status.
Please note that tracking updates may take up to 24 hours to appear.

Delays

We always aim to meet our estimated delivery times. However, delays may occur due to:

High shipping volumes

Severe weather

Courier network disruptions

Remote area delivery challenges

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

At Supreme Leather Supply, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 14 days of delivery, provided the following conditions are met:

Items must be new, unused, and in their original packaging with all tags intact.

Both defective and non-defective products are eligible for return.

Customers must contact us at sales@supremeleathersupply.co.za to request return authorization and instructions before sending back any item.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

Your order number

Clear photographs of the item and its packaging

A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, store credit, or full refund.

Refund Process

Once we receive and inspect your returned item, you will be notified via email regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to your original method of payment within 7 days.

A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds

If you have not received your refund:

Check your bank or payment account again.

Contact your bank or card provider, as processing times may vary.

If you still need assistance, reach out to us at sales@supremeleathersupply.co.za

Non-Returnable Items

We do not accept returns under the following conditions:

Items not in new condition

Items returned after 14 days of delivery

Items sent back without prior authorization

Exchanges

We accept exchanges within the 14-day window under the following conditions:

Items must be new, unused, and in original packaging.

Exchanges are processed only after the original item has been inspected.

Customers must contact sales@supremeleathersupply.co.za before sending their item for exchange.

Return Address

5 Carnie Road
Rylands Estate
Athlone
Western Cape, 7764
South Africa

Method & Fees

Return Method: By mail

Return Label: Included in the package, free of charge

Restocking Fee: None

Return Cost: Free return shipping

Refund Period: 7 days after approval

Cancellation Policy

You may cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped.

Contact Us: